Due to the current Covid-19 pandemic, delivery times may take longer than expected. We understand the challenges each customer is facing as they countdown to baby's arrival. Please be assured that we are doing our best to deliver your furniture safely and timely. White Glove delivery may be limited or unavailable in some areas due to public health regulations or restrictions. We still strongly urge White Glove delivery, and if it's unavailable in your area, we will work with you to make your delivery the best we can. Thank you for your patience during this time.
At Milk Street, we strive to deliver your purchase with excellent service, every time. We will do our best to make this part special and stress-free. We offer Furniture Delivery on applicable products for each order shipping to one address. Your furniture will be delivered by experienced delivery professionals.
PREPARING FOR FURNITURE DELIVERY
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
SCHEDULING YOUR DELIVERY
Once you are notified that items are ready for delivery, we ask that you take receipt of them within 30 days. At the time of scheduling, please notify Milk Street of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.
WHAT TO EXPECT ON DELIVERY DAY
White Glove Delviery includes delivery inside your home, where experienced furniture delivery service professionals will carefully unpack and inspect each item, assemble it and place it in your room of choice. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery professionals leave your home.
Standard Delivery includes delivery to your door. You will be responsible to unpack, inspect and move the furniture to your room of choice. You will need to dispose of the packing materials including the pallet.
Our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where furniture or rugs will be placed prior to delivery.
An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any imperfection noted at the time of delivery, MS will replace the item or schedule a furniture medic or service technician to repair the issue at no charge to you. Contact Us for more information.
For items that are out of stock, the estimated date is the approximate date the order is expected to arrive at our Distribution Center, and it is subject to change.
Unfortunately, we are unable to deliver to PO boxes, APO and FPO addresses.
SHIPPING AND/OR DELIVERY IS PERFORMED BY UNAFFILIATED THIRD-PARTY CARRIERS WHOSE SERVICE QUALITY AND DURATION MAY VARY. MILK STREET BABY PRODUCTS LLC DOES NOT ASSUME ANY LIABILITY FOR PROPERTY OR PERSONAL DAMAGES CAUSED BY THIRD-PARTIES.